Medical Departures

Frequently Asked Questions

How can I find out how much it costs?

The clinic listings on our website give details of prices for each procedure at that particular clinic. We also include the comparable prices at home, so you can see how big the savings are when you travel abroad for cosmetic surgery and other related procedures.

Please note these prices are intended as a guideline, and although accurate may not necessarily reflect the cost to you. Cosmetic surgery, in particular, is very often tailored to each individual's needs to help them achieve the desired result. As an example, facial rejuvenation is a combination of both surgical and non-surgical treatments. Whereas one person may require a full facelift and some skin resurfacing treatments, another may require only a lower facelift, and maybe some eye treatments. The prices may, therefore, be very different.

You can easily find out how much your specific treatment costs by clicking on our no obligation 'Get A Free Quote' button, which also shows you how big your savings are with our unique 'savings calculation' element.

About Medical Departures
Why does it cost so much less to have surgery and cosmetic treatments abroad?

In countries abroad offering surgery and cosmetic treatments living costs are typically much lower. This includes not just labor costs, including doctors', anaesthetists', nursing and other associated medical staff, but other overheads, such as premises rent, utilities, laboratory materials, insurance and administration expenses. These other 'hidden' expenses can amount to a sizeable chunk on top of your medical bill, and so any reduction in these costs will result in considerable savings to you.

What about your fees? How much are they?

Medical Departures charges no fees to patients. You only pay for your treatment at the clinic/hospital when you get there.

What about the quality of care? Is it as good as at home?

Yes - in our experience it certainly can be. There are world-class facilities with excellent reputations, many of which are established, recognized centers for international patients. Thailand is particularly highly-regarded and popular for medical tourism, as is Mexico. So, too, is Costa Rica, The Philippines, Colombia, Malaysia and also countries in Europe, such as Poland and Bulgaria.

Essentially, as long as you choose your doctor and clinic with care, you will be able to find exceptional standards of medical care practically anywhere on the planet. Booking with Medical Departures ensures that some of the precautions you should take when booking medical care abroad have already been done for you.

We work closely with our clinics and perform background checks on the qualifications and expertise of clinicians, as well as looking for any legal or criminal proceedings. We have people on the ground who undertake onsite inspections, and we also gather real patient testimonials. All these elements taken together give us a reasonably good picture as to the quality of our clinics and doctors, so that our patients can book with confidence and be realistically assured as to the outcomes of their treatment.

Are the surgeons highly qualified and experienced?

Yes - Medical Departures has partnered with leading specialists and surgeons who are highly-qualified and experienced in the fields of surgery, including cosmetic, plastic and reconstructive surgery.

You may have heard the term 'Board Certified', whereby doctors meeting the pre-requisites of certification in one of the 24 medical specialities recognized by the American Board of Medical Specialties (ABMS), are awarded certification by a particular Board upon successful completion of the examination process. Its primary objective was to introduce a system of standards for specialists, and one that the public would recognise. The system is voluntary, so not all specialists choose to be Board Certified.

Other countries do not have the same system, but this doesn't mean the training is any less rigorous, or that doctors are any less qualified. All doctors need to have a licence to practice and are regulated by their own countries governing bodies, and specialist training does exist, just as it does in the United States, there just isn't a specialist board to become a member of.

Is the technology up-to-date?

The world is a global marketplace, and the same world-renowned brands and state-of-the-art technologies are available in many corners of the globe. Most people are aware that medical tourist destinations have catered well for cosmetic and plastic surgery, but patients are now just as likely to travel for fertility treatments, stem cell therapies and up-to-the-minute cancer treatments in specialist high-tech facilities in countries such as Mexico, Thailand, Malaysia and India.

Should I be concerned about hygiene, sterilization and safety procedures?

No. The clinics and hospitals we recommend have exemplary procedures in place and follow exacting protocols with regard to cleanliness, sterilization and hygiene. Surgical equipment is disposable, or sterilized in steam autoclaves. Gloves and masks are worn and bacterial solutions used for cleansing surfaces. Membership of international organizations who monitor health and safety standards, such as the International Organization for Standardization (ISO), is not uncommon, and accreditation with the Joint Commission International (JCI) is becoming a benchmark for quality for hospitals.

Are there any warranties or guarantees on my procedure? What happens if something goes wrong?

Our doctors all offer guarantees or warranties on your treatment, and although no medical treatment can ever be guaranteed 100% due to the different ways our bodies react to things, the key to ensuring a successful outcome is to have your treatment performed by qualified and experienced medical staff in facilities that meet stringent hygiene and safety requirements. It is also imperative that you follow the guidelines after treatment so as not to jeopardize the healing process.

Many thousands of patients travel abroad for successful medical, surgical and cosmetic treatments, but in the rare event something does go wrong, you should let your doctor know, or get in touch with our Customer Care Team here at Medical Departures. We are more than happy to assist in getting any problem put right, and will act as your advocate if any issues arise.

We would also suggest taking out additional low-cost medical complications insurance before you travel - and although this won't stop you having any problems, it will at least cover any additional accommodation or travel expenses you may incur, which is one less thing to worry about.

How long will I need to stay?

This really depends on what procedures you have. Some cosmetic procedures, such as Botox or fillers can be carried out in a matter of minutes, and there is virtually no downtime so you won't have to stay.

Surgery is a different matter. Although many surgical treatments can be carried out as an out-patient these days, you will usually have to stay around for a week or so to have stitches removed. Other big surgical procedure may necessitate you staying for longer. We can advise you, but the final decision rests with your surgeon.

Is it safe to travel alone for surgery?

Yes it is, but you will probably feel much more at ease if you travel with somebody who can support and assist you. Some of our patients opt to have surgery together - the shared experience helps the recovery time to pass quicker, and supporting and taking care of someone else can help you take your mind off your own discomfort.

How and when do I pay for my treatment?

You will pay for the treatment at the hospital or clinic, in the local currency. Most places accept cash, and also other payment options, including bank transfers, credit, debit cards and traveller checks.

Do you have payment plans?

Yes - we do have a number of payment plans to make it easier to get the treatment you want, at a price you can afford to pay. With no upfront fees, low monthly payments and no prepayment penalties you can start arranging your surgical holiday as soon as you like.

Are there discounts for multiple procedures?

Any treatment you have booked through us will be very competitive, and less than you will have been quote anywhere else. We guarantee that if you have multiple procedures, the price we quote will be the best.

Do the doctors speak English?

Yes - Our doctors are used to treating international patients and English, as well as many other languages, are widely spoken.

Can I speak with the doctor directly?

Yes, of course. Just speak to our Customer Care Team who will arrange it.

What are the steps in arranging a surgery holiday?

We recommend arranging an appointment for a full evaluation and consultation in person. Naturally, we can advise you when you book the initial consultation approximately how long you will need to stay to have your surgery completed, but it will be your surgeon who will ultimately decide after your evaluation. If you have a trip planned, we recommend booking transport and accommodation, and let us know the first available date and time you are free for the evaluation. You should also try to allow as much time after that for your treatment and recovery time before you need to return home.

Do you arrange flights and accommodation as well?

We don't currently organize flights, but there are some great deals to be had if you check regularly. Traveling out of season is one way to reduce costs, both on flights and accommodation, and we can certainly assist you with accommodation recommendations.

Do you require information or a medical history from my own doctor prior to travel?

It isn't always necessary, but if you do have any health issues it is advisable to let us know beforehand. If you are having surgery to correct a particular health problem, such as hip or knee replacements then a medical history from your own doctor would be prudent.

Can I claim for my treatment on medical insurance?

In some cases you may be able to, but you will need to check with your insurance provider to see if they cover for 'out-of-network' care, which may allow you to reclaim your expenses when you return home.

Does the clinic/hospital offer a transportation service from the hospital to my hotel?

Many of our providers do, and our Customer Care Team will be able to advise you.

Can you put me in touch with former patients?

Yes - we'd be delighted to. Patient reviews are an important part of our background-checking process, and in the spirit of honesty and transparency, are one of the most reliable indications of quality. Ask our Customer Team to put you in touch.