Bumrungrad International Hospital

Like most Thai hospitals, very nice and cater to customers. "Thai Pace" means you might be there a while, but you probably don't have to make multiple trips for every little thing like most countries. Chill out and let them take care of you...

As a tourist with no insurance, I decided to visit a general doctor as this hospital for a common ailment and I was really impressed with my visit. The greeter was very welcoming and helpful in pointing me in the right direction. Once at the registration desk in the sky lounge I was attended to immediately and the process was very quick and smooth. The staff then directed me to the doctors office/level. At check in, the nurses were very nice and efficient at checking me in and taking my vitals while I wait. The waiting room offered complimentary drinks. My wait to see the general doctor was not long at all (from arriving to the hospital to seeing the doctor, about 1.5 hours). My visit with the doctor was quick as he was knowledgeable about my alignment - he conducted a check and prescribed treatment and medication. The check out, cashier, and pharmacy processes were also very well streamlined. Pharmacist was very helpful in explaining how to properly take the medication. I'm from the USA, and I was very impressed with the facilities here. The entire design was done to create comfort for the patients - not too cold, lighting was dim, comfortable furniture, lots of signage, it felt like a nice hotel style lobby.

Service like a 5* hotel - so organised, so clean, so quick. Plenty of coffee shops and newspapers to read, excellent air conditioning, wonderful nurses and doctors. Considerably cheaper than any other private hospital I’ve been to.

I wish there were more stars to add for my review! There are simply not enough words to describe our visit here for my husband’s double knee replacement surgery and recovery with two incredible doctors: Dr. Pitt and his associate Dr. Panya! We have never felt more well cared for than at Bumrungrad. They worked well with our insurance and requested everything they needed a head of time. The surgery went well, with a few of the normal bumps, but every worry or question we ever had was addressed right away with kindness, professionalism and respect. The 12th floor D nurses and aides were simply OUTSTANDING!!!! As was the inpatient and later the outpatient physical therapy! Dr. Naruporn was wonderful as well. The 20th and 16th floor check in stations as well as the nurses and office staff at each station were amazing! Friendly, always smiling even with a difficult patient and there to help in any way. Another group we need to give a shout out to are all of the Porters who are there immediately when you need them! They come with a wheelchair and are courteous and professional as well. What wonderful guys and gals!! This may sound funny but even the security guards and traffic guides are kind and professional! Shout outs to all of them who helped stop the busy traffic often following beside us until we crossed the street, saluting us, giving a thumbs up and smiling. This hospital is run so efficiently and effectively it is breath taking! The cashiers were also superb and professional with everyone, even when being yelled at (yes I witnessed it) they maintained the composure and simply listened, I was so impressed! I also had appointments and tests done and the customer service was just as excellent for me! MRI, X-Ray and the spine center rocked! We will be back for everything we need! The costs are so much less than in the U.S. THANK YOU BUMRUNGRAD HOSPITAL!!!

I had a good experience here, fast service!