Medical Departures Best Price Guarantee

We want you to pay the lowest price possible for the best quality global Medical care: that's our business! We work with our global Medical providers to get you the best rates possible. And we're sure they're the lowest prices you'll find.

Within 24 hours of your booking, should you find your Medical procedure, with the same doctor, with the same dates at a lower rate on the internet, we'll match it. Here's how it works:

How to Take Advantage of Our Best Price Guarantee

Please e-mail with the following details:

  • Your name
  • Your email address
  • Your phone number
  • Medical provider name
  • Your Medical procedure
  • Order number
  • Date of stay
  • Medical departures' price
  • The lower price you found
  • Web address of the lower price
  • Any additional comments

You will receive a response back from Medical Departures within 72 business hours confirming or denying your best price guarantee request.

If your best price guarantee request is accepted, you will receive the "best price" available when you pay for your Medical treatment with your Medical provider.

Best Price Guarantee Terms and Conditions

  1. To apply for Medical Departures Best Price Guarantee you must complete the form below within twenty four (24) hours of completing your reservation with Medical Departures.
  2. The guarantee applies only with respect to a lower rate that is available for online booking. The lower online rate must be bookable when Medical Departures validates your claim, within the 24 hour period. Screenshots cannot be accepted as proof.
  3. The lower rate must be found online for the same Medical procedure, with the same Medical provider, on the same dates as reserved through Medical Departures with the same Medical options (i.e. free shuttle, free oral exam).
  4. The lower rate must be in the same currency.
  5. The lower rate must be the cost of the Medical procedure less taxes and fees.
  6. Medical Departures shall make the final determination regarding your refund eligibility and the availability of a lower rate.
  7. Medical Departures will match the difference between our rate and the lower rate if your reservation through is completed and not cancelled or the subject of a no-show.
  8. The Best Price Guarantee applies only to online rates available to the general public. It does not apply to membership, corporate rates, special discounted rates including, but not limited to military, government, or convention rates, frequent stay, loyalty, points, won through contests/sweepstakes or through special promotions.
  9. Lower rates available through opaque sites where the exact dentist isn't known until after booking are also excluded from the Best Price Guarantee.
  10. Medical Departures shall not be liable for the payment of any refunds under the Best Price Guarantee with respect to rates loaded in error by Medical Departures or the Medical provider.
  11. Medical Departures reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
  12. Medical Departures reserves the right to modify or discontinue the Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Best Price Guarantee Terms and Conditions on the Medical Departures web site.
  13. If the Best Price Guarantee claim is unsuccessful because it does not qualify with our requirements, Medical Departures' Terms and Conditions and the Medical provider's cancellation policy still apply.


Our Customer Care Team is always happy to answer your questions via our online chat facility, by e-mail or by calling our toll-free telephone number.