Medical Departures Privacy Policy

Last Updated: October 2023

Our philosophy

You have put a great deal of trust in Medical Departures to safely and securely shop for quality international medical care, and we take this trust very seriously. We will diligently work to ensure that the personal details you share with us are protected.

This privacy policy explains how we collect, use, and disclose your personal information in relation to our medical tourism services.

What Do We Collect?


We collect personal information from you when you use our services, such as when you make a booking or inquiry. The personal information we collect may include your name, contact information, medical history, and other information relevant to your medical tourism needs. To ensure that your appointment runs smoothly we collect: your name, mailing address, e­mail address, phone numbers and emergency contact information if needed.


By making an appointment with Medical Departures you agree to receive an e­mail to complete a medical review upon completion of your appointment. By completing the medical review you are agreeing to allow Medical Departures to place this review on our website.


We do not automatically subscribe you to receive our newsletter. In order to receive Medical Departures’ e­mail newsletter you need to ‘opt in’ to receive medical provider offers. At any time, you can ‘opt out’ via the unsubscribe option contained within each e-mail newsletter.


In order to make your visit to our website more efficient, Medical Departures may store small pieces of information on your computing device using a ‘cookie’. This cookie will only collect anonymous information, such as your IP address, language preference, ISP, browser version, geographic location and time zone. No personal information will be collected. If you wish not to have this cookie placed on your computing device please modify your web browser settings to block cookies.

Google uses cookies to help analyze how visitors use our website. In addition, we use Google Analytics (a web analytics service provided by Google).

Why Do We Collect It?

Medical Departures collects this information for the following reasons:

  1. to customize your dental provider recommendations
  2. to measure the effectiveness of our site
  3. to recognize repeat customers
  4. identify fraud, misuse and criminal behavior

How Do We Protect It?

Medical Departures stores your information in secure databases at secure addresses to ensure your data is safe. We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures to protect your personal information, including secure servers and encryption technologies, and to ensure that only authorized people within Medical Departures have access to your data.

To securely protect any credit card data, we use Secure Socket Layer (SSL) to encrypt your credit card information during transmission.

Who Do We Share It With?

When you make an appointment with Medical Departures we share your appointment information with the medical provider you select. We also will share your information with our internal partners that provide services to help facilitate your appointment (payment processing, customer care). We do not sell your personal details or share it with third parties. We may also disclose your personal information to third-party service providers, such as medical providers, travel agencies, and accommodations providers, in order to fulfill your medical tourism needs. We may also disclose your personal information as required by law or to protect our legal rights.

What Will We Not Collect?

We will never ask you for the following information:

Your credit card details, password or appointment number in an unsolicited e-mail or via telephone.

What Else Should I Know?

Medical Departures contains links to other websites. Please note, when you click on these links you are being redirected to a website for which Medical Departures has no responsibility for protecting your privacy.
This privacy policy was updated October 2023. Medical Departures may change or supplement this privacy policy from time to time. We are able to at any time change the way we gather, transmit or use your personal or non ­personal information. Any changes in the privacy policy will be reflected in future versions of our privacy policy statement. For further information, please carefully read our full Terms and Conditions policies.

Contact Information

Medical Departures Inc.
163 Tras Street, #02-06
Lian Huat Building
Singapore 079024

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